Last Updated: January 2025
1. Acceptance of Terms
By accessing or using Who Zid IS services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.
Important: These terms constitute a legally binding agreement between you and Who Zid IS. Please read them carefully.
Who These Terms Apply To
- Individual clients seeking digital solutions
- Businesses and organizations
- Website visitors and users
- Anyone accessing our digital services
Updates to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes through:
- Email notifications to registered users
- Website announcements
- Updated "Last Modified" date
2. Our Services
Digital Solutions We Provide
Who Zid IS offers comprehensive digital services including:
Web Development
- Custom website design and development
- E-commerce solutions
- Content Management Systems
- Responsive web applications
Mobile Applications
- iOS and Android app development
- Cross-platform solutions
- App maintenance and updates
- User experience optimization
Digital Marketing
- SEO and content optimization
- Social media management
- Digital advertising campaigns
- Analytics and reporting
Technical Support
- Website maintenance
- Technical troubleshooting
- Performance optimization
- Security updates
Service Guarantee: We are committed to delivering high-quality digital solutions that meet your business objectives and exceed your expectations.
3. User Obligations and Responsibilities
What You Must Provide
- Accurate Information: Provide truthful and complete information
- Timely Communication: Respond to our requests within agreed timeframes
- Content and Materials: Supply necessary content, images, and materials
- Feedback and Approvals: Review and approve work in a timely manner
Prohibited Activities
You agree not to:
- Use our services for illegal or unauthorized purposes
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to our systems
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Distribute malicious software or harmful content
Violation Consequences: Violation of these obligations may result in immediate termination of services and potential legal action.
4. Payment Terms and Conditions
Pricing Structure
Our services are priced based on:
- Project complexity and scope
- Time and resources required
- Specific client requirements
- Ongoing maintenance needs
Payment Schedule
| Project Type |
Initial Payment |
Progress Payment |
Final Payment |
| Website Development |
50% upfront |
25% at milestone |
25% on completion |
| Mobile App Development |
40% upfront |
30% at beta |
30% on delivery |
| Digital Marketing |
Monthly in advance |
- |
- |
| Maintenance Services |
Quarterly/Annual |
- |
- |
Payment Methods
We accept the following payment methods:
- Bank transfers (preferred for Saudi clients)
- Credit/Debit cards
- PayPal and international payment gateways
- Cryptocurrency (for international clients)
Late Payment Policy
- Invoices are due within 30 days of issuance
- Late fees of 2% per month apply after 30 days
- Services may be suspended for overdue accounts
- Collection costs will be added to outstanding balances
5. Intellectual Property Rights
Our Intellectual Property
Who Zid IS retains ownership of:
- Our proprietary methodologies and frameworks
- Pre-existing code libraries and templates
- Our brand, trademarks, and service marks
- General knowledge and expertise
Client Intellectual Property
Upon full payment, clients receive:
- Full ownership of custom-developed code
- Rights to all custom designs and graphics
- Ownership of provided content and materials
- License to use integrated third-party components
Third-Party Components
Some projects may include:
- Open-source libraries and frameworks
- Licensed fonts and stock imagery
- Third-party APIs and services
- Premium plugins and extensions
Portfolio Rights: We reserve the right to showcase completed projects in our portfolio and marketing materials, unless otherwise agreed in writing.
6. Warranties and Disclaimers
Our Warranties
We warrant that our services will:
- Be performed with professional skill and care
- Meet the specifications agreed upon in writing
- Be free from material defects for 90 days post-delivery
- Comply with applicable industry standards
Warranty Limitations
Our warranties do not cover:
- Issues caused by client modifications
- Third-party service failures
- Changes in external platforms or APIs
- Normal wear and tear or obsolescence
- Damages from misuse or negligence
Disclaimer: While we strive for excellence, no service can be guaranteed to be error-free. We provide services "as is" and disclaim all implied warranties except as required by law.
7. Limitation of Liability
Liability Caps
Our total liability for any claims arising from our services is limited to:
- The total amount paid by the client for the specific service
- Maximum of $10,000 USD for any single incident
- Aggregate liability cap of $50,000 USD per client per year
Excluded Damages
We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Data loss or corruption (beyond our reasonable control)
- Third-party service interruptions
- Force majeure events
Client Responsibility
Clients are responsible for:
- Regular backups of their data and content
- Maintaining appropriate insurance coverage
- Testing and validating delivered solutions
- Promptly reporting any issues or concerns
8. Termination
Termination by Client
Clients may terminate services by:
- Providing 30 days written notice
- Paying for all work completed to date
- Settling any outstanding invoices
- Following our project handover procedures
Termination by Who Zid IS
We may terminate services for:
- Non-payment of invoices after 60 days
- Violation of these terms of service
- Abusive or inappropriate behavior
- Illegal use of our services
- Material breach of contract
Effects of Termination
Upon termination:
- All unpaid invoices become immediately due
- Access to our services and systems will be revoked
- Completed work will be delivered upon full payment
- Ongoing projects will be stopped at current stage
- Data retention policies will apply
Survival: Certain provisions including payment obligations, intellectual property rights, and limitation of liability survive termination.
9. Governing Law and Dispute Resolution
Applicable Law
These terms are governed by:
- Laws of the Kingdom of Saudi Arabia
- International commercial law principles
- Industry best practices and standards
Dispute Resolution Process
- Direct Negotiation: Parties will attempt to resolve disputes through good faith negotiations
- Mediation: If negotiation fails, disputes will be submitted to mediation
- Arbitration: Unresolved disputes will be settled through binding arbitration
- Court Proceedings: Final resort for enforcement of arbitration awards
Jurisdiction
For legal proceedings:
- Primary jurisdiction: Courts of Saudi Arabia
- Alternative jurisdiction: Client's home country (for international clients)
- Arbitration venue: Riyadh, Saudi Arabia or mutually agreed location